The City of Winnipeg has launched a new online service portal designed to make it easier for residents to access and track city services.
The new MyAccount platform is a secure, mobile-friendly hub where users can find personalized information, submit service requests and track progress in one location.
“Winnipeggers expect City services to be as easy to use as the online tools they rely on every day,” said Mayor Scott Gillingham in a City news release. “When residents can find information, submit requests, and track progress in one place, it saves time, reduces frustration, and improves the level of service they receive.”
Personalized services
Once an account is created, users can add their home address to receive location-specific information. The portal provides tailored details such as recycling and collection schedules, information on snow clearing zones and parking bans, insect control, and other address-specific updates.
Councillor Matt Allard, City Council’s Technology and Innovation Liaison, said the portal showcases how technology is being used to improve service delivery for residents.
“It’s important that we continue to explore new and innovative ways to improve the delivery of services and enhance the customer experience,” Allard said.
Submit and track service requests
Logged-in users can view and track service requests submitted through MyAccount. The City has made 60 commonly used forms available through the portal for frequent requests.
“This is a great resource for residents who want to quickly and conveniently submit a service request using our self-service online forms,” said David Driedger, Interim Director of Customer Service & Communications. “One of the benefits is that you’ll be able to view and track the status of your service requests submitted through MyAccount once you log in.”
Single login for services
Residents who already have a MyUtility account can link it to MyAccount, allowing them to access both with one login and password.
The launch marks the first phase of ongoing integration of additional City services into the platform, aiming to reduce the number of credentials residents must remember.
“The launch of MyAccount is an important step in our drive to improve the digital customer experience,” said Marceli Walczak, Director of Innovation & Technology. “The single sign-on feature will enhance the user experience and streamline how people access City services.”
